Refund Policy- Online Courses
Refund Policy for Online Courses
Effective Date: 2023/24
Thank you for choosing Emma Skilton - She’s Got Guts® for your online course needs. We are committed to providing you with high-quality educational content and a satisfying learning experience. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refund
We offer refunds under the following circumstances:
a. Dissatisfaction with Course Content: If you are dissatisfied with the course content or quality and you have not completed more than 10% of the course, you may request a refund within 7 days from the date of purchase.
b. Technical Issues: If you experience technical issues that prevent you from accessing the course material and our technical support team is unable to resolve the problem within 7 days from your initial report, you may request a refund.
2. Non-Eligibility for Refund
Refunds will not be provided under the following circumstances:
a. Completed Course: If you have completed more than 10% of the course content, you are not eligible for a refund.
b. Course Expiration: Refunds will not be provided if you fail to complete the course within the specified access period mentioned at the time of purchase.
c. Violation of Terms and Conditions: If you have violated our Terms and Conditions or Code of Conduct, you will not be eligible for a refund.
3. Refund Request Process
To request a refund, please follow these steps:
a. Contact Support: Send an email to [email protected] with the subject line "Refund Request" and provide the following information:
- Your full name
- Order number
- Course title
- Reason for the refund request
b. Verification: Our support team will review your request and may ask for additional information or documentation to verify your eligibility for a refund.
c. Refund Processing: If your refund request is approved, we will process the refund within [Number of Days] days. The refund will be issued to the original payment method used for the purchase.
4. Contact Information
If you have any questions or concerns about our refund policy, please contact us at [email protected]
5. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
By enrolling in our online courses, you acknowledge and agree to abide by this refund policy.
Thank you for choosing Emma Skilton- She’s Got Guts® for your online learning needs. We are dedicated to providing you with valuable educational experiences.
Sincerely,
Emma Skilton- She’s Got Guts®
The Hideaway, Dobbs Lane, TR1 3NB
emmaskilton.com